Nursing Assistant Unit 2

West Haven Public Schools

Unit Planning Organizer

Subject- Nursing Assistant                                                               

Grade – 11,12 

Unit- Communication Skills                                                         

Pacing – 3 weeks

Essential Question(s):

  • What part does good communication play in our relationship with our patients and our peers?
  • What are the barriers to effective communication?
  • What is the optimal way to observe and report changes in our patients?

Big Idea(s):

  • A good communicator is able to listen to and respond to others in an effective manner so as to provide an optimal level of care to others.
  • A caregiver must give a patient his/her full attention during communication.
  • Using one’s senses in an effective manner can lead to effective observation and reporting.


CT State Standards (includes West Haven’s “Priority”  Standards)

  • Students will demonstrate effective oral and written communication.
  • Students will demonstrate effective skills in recording and reporting client/patient information.
  • Document and report information about changes In conditions that might introduce risk to patients or staff.
  • Demonstrate the ability to adapt communication to individual needs. 

 “Unwrapped” Concepts and Skills, and Bloom Levels (BL)

Concepts(Need to Know)

Skills(Able to Do)


Being a good listener is critical to being a good communicator.



Certain barriers can put up a roadblock to communication.

Nonverbal communication is just as important as verbal in bringing about effective communication.


Objective  observations and reporting are frequently used to transmit important information to other healthcare workers.






Role-play scenarios where poor listening is seen and  be able to recommend ways of improving listening skills.

Construct various dialogues between NAs and patients of different ages and evaluate effectiveness of listening techniques.


Recognize what the most common barriers are and generate a list of ways to avoid these.


Critique various types of nonverbal communication (ex. Posture, gestures, touch, expression, eye contact) for their ability to transmit a message.



Be able to use one’s senses to observe and report any changes that are relevant to the care of our patients.